Support
Common questions
Quick answers for players and supporters. For account-specific issues, open a ticket in Discord with your SteamID64 and any payment reference.
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Connecting to the server
How do I join RustLords Sanctuary?
Use How to Connect: press F1 in Rust and run
client.connect with our IP, search the server browser for
RustLords Sanctuary, or use Join Now on the homepage status card.
I cannot connect — what should I try?
- Restart Rust and Steam.
- Disable VPN or proxy temporarily.
- Confirm the server is online on the homepage status card.
- Check Discord for maintenance or wipe announcements.
Do I need Steam login on the website?
Steam login is required for Wallet, Store purchases with Blood, inventory, referrals, and profile features. Browsing news and connect guides works without login.
Blood & wallet
What is Blood?
Blood is virtual currency on this website used in the Store for supporter items and services. It is not cash and has no value outside our services except where refunds apply by law or policy.
How do I buy Blood?
Sign in with Steam, open Wallet, choose a pack, enter your receipt email, agree to our policies, and complete checkout with Stripe. Blood is credited to the Steam account you are signed in with.
Why are there two checkboxes before checkout?
UK and EU law require you to agree to our Terms, Privacy, and Refund policies, and to confirm you want immediate delivery of digital content (which affects your 14-day cancellation right once Blood is credited). See Refund Policy for details.
Refunds
Can I get a refund on Blood?
We offer a voluntary 48-hour refund if no Blood from that purchase has been spent. Statutory rights still apply for faulty digital content. Full rules: Refund Policy.
How do I request a refund?
Open a Discord support ticket with SteamID64, purchase date (UTC), amount, and Stripe receipt or payment reference. Do not file a bank chargeback before contacting us.
Store & in-game delivery
I paid but did not receive an item in-game
- Be online on the server with inventory space.
- Check Inventory for pending deliveries.
- Allow a few minutes after purchase; wipes or restarts can delay delivery.
- If Blood was debited but nothing arrived, contact Discord support with timestamps.
Can I transfer Blood or items to another player?
Blood and purchases are tied to your Steam account. Transfers are not supported unless a staff-approved exception applies.
Community reviews
I am new — where do I start?
Read Getting started for connect steps, first-hour tips, Blood, and Discord. Technical IP details are on How to connect.
How do I leave a review on the website?
On the homepage, log in with Steam and submit a 1–5 star rating with your written feedback. Reviews are published only after owner approval.
Why is my review not visible yet?
New submissions stay pending until a moderator approves them. If a review is rejected, you may submit again; any note from staff is shown when you are logged in on the homepage.
Referrals & promotions
How do referral rewards work?
Share your invite link from the account sidebar. Friends should use it before they accumulate much playtime on the server. Progress and tiers are on the Promotions page.
Why did my referral not qualify?
Common reasons: friend played too long before using your link, referral program disabled, or anti-abuse limits. Check the message on Promotions or ask staff on Discord.
Rules & moderation
Where are the full server rules?
Read the Rules page. Homepage quick summary covers PvE consent, toxicity, and support tickets.
How do I appeal a ban?
Submit a ban appeal only through a Discord support ticket. We do not process appeals in-game or in DMs.
How do I get admin help or a demolition request?
Open a Discord support ticket with location, screenshots, and your SteamID64.
Privacy & account
What data do you store?
See our Privacy Policy for Steam login data, purchases, cookies, and your rights.