/* Support page — ticket hub */
.support-page .support-cat-grid {
  display: grid !important;
  grid-template-columns: repeat(auto-fill, minmax(10.75rem, 1fr));
  gap: 1rem !important;
  row-gap: 1rem !important;
  column-gap: 1rem !important;
  margin: 1rem 0 0.55rem;
}

.support-cat-card {
  display: flex;
  flex-direction: column;
  align-items: flex-start;
  justify-content: center;
  gap: 0.4rem;
  min-height: 4.35rem;
  text-align: left;
  margin: 0;
  padding: 0.85rem 0.9rem;
  border-radius: 12px;
  border: 1px solid rgba(255, 255, 255, 0.14);
  background: rgba(12, 12, 14, 0.88);
  color: #d8dde4;
  font: inherit;
  font-size: 0.86rem;
  font-weight: 600;
  cursor: pointer;
  box-sizing: border-box;
  box-shadow: 0 6px 18px rgba(0, 0, 0, 0.28);
  transition: border-color 0.15s ease, background 0.15s ease, transform 0.15s ease;
}

.support-cat-card i {
  color: #a8b4c4;
  font-size: 1rem;
}

.support-cat-card.is-active,
.support-cat-card:hover {
  border-color: rgba(168, 180, 196, 0.5);
  background: rgba(30, 32, 38, 0.98);
}

.support-cat-card:active {
  transform: translateY(1px);
}

.support-cat-card.is-locked {
  opacity: 0.45;
  cursor: not-allowed;
  position: relative;
}

.support-cat-card.is-locked:hover {
  border-color: rgba(255, 255, 255, 0.14);
  background: rgba(12, 12, 14, 0.88);
}

.support-cat-lock-icon {
  position: absolute;
  top: 0.6rem;
  right: 0.7rem;
  font-size: 0.75rem !important;
  color: #7a8290 !important;
}

#support-workspace {
  display: grid !important;
  gap: 1.35rem !important;
  row-gap: 1.35rem !important;
  margin-top: 0;
}

.support-layout {
  display: grid;
  grid-template-columns: minmax(0, 1fr);
  gap: 1rem;
  align-items: start;
  margin-top: 1.35rem;
}

.support-page #support-workspace {
  gap: 1.35rem !important;
}

.support-page #support-workspace > .support-layout {
  margin-top: 0; /* workspace grid gap handles spacing */
}

.support-page #support-workspace > .panel.rules-section {
  margin-bottom: 0;
}

.support-ticket-list {
  list-style: none;
  margin: 0.5rem 0 0;
  padding: 0;
  display: grid;
  gap: 0.45rem;
  max-height: 28rem;
  overflow: auto;
  -webkit-overflow-scrolling: touch;
}

.support-ticket-row {
  width: 100%;
  display: grid;
  gap: 0.25rem;
  text-align: left;
  padding: 0.7rem 0.8rem;
  border-radius: 10px;
  border: 1px solid rgba(255, 255, 255, 0.1);
  background: rgba(10, 10, 12, 0.65);
  color: inherit;
  font: inherit;
  cursor: pointer;
  box-sizing: border-box;
  min-height: 3rem;
}

.support-ticket-row.is-active,
.support-ticket-row:hover {
  border-color: rgba(168, 180, 196, 0.4);
}

.support-ticket-row__subject {
  font-weight: 650;
  font-size: 0.9rem;
}

.support-ticket-row__meta {
  display: flex;
  flex-wrap: wrap;
  gap: 0.35rem 0.55rem;
  align-items: center;
}

.support-status {
  display: inline-block;
  font-size: 0.68rem;
  font-weight: 700;
  letter-spacing: 0.04em;
  text-transform: uppercase;
  padding: 0.12rem 0.42rem;
  border-radius: 999px;
  border: 1px solid rgba(255, 255, 255, 0.16);
  color: #d0d6de;
}

.support-status--open {
  border-color: rgba(152, 195, 121, 0.45);
  color: #b7e08a;
}

.support-status--awaiting_player {
  border-color: rgba(168, 180, 196, 0.45);
  color: #c8d0da;
}

.support-status--closed {
  opacity: 0.75;
}

.support-thread-messages {
  display: grid;
  gap: 0.65rem;
  margin: 0.85rem 0;
  max-height: 26rem;
  overflow: auto;
  -webkit-overflow-scrolling: touch;
}

.support-msg {
  padding: 0.7rem 0.8rem;
  border-radius: 10px;
  border: 1px solid rgba(255, 255, 255, 0.1);
  background: rgba(14, 14, 16, 0.85);
}

.support-msg--staff {
  border-color: rgba(168, 180, 196, 0.28);
  background: rgba(28, 32, 38, 0.9);
}

.support-msg header {
  display: flex;
  justify-content: space-between;
  gap: 0.5rem;
  flex-wrap: wrap;
  margin-bottom: 0.35rem;
}

.support-msg p {
  margin: 0;
  white-space: pre-wrap;
  line-height: 1.45;
  color: #c8c8c8;
  overflow-wrap: anywhere;
  word-break: break-word;
}

.support-create-form label,
.support-reply-form label {
  display: grid;
  gap: 0.3rem;
  margin-bottom: 0.65rem;
}

.support-create-form input,
.support-create-form textarea,
.support-reply-form textarea {
  width: 100%;
  max-width: 100%;
  box-sizing: border-box;
}

.support-page .cta-row {
  flex-wrap: wrap;
  gap: 0.55rem;
}

#support-create-message.is-error,
#support-reply-message.is-error,
#support-rating-message.is-error,
#support-ticket-modal-status.is-error,
.support-admin-message.is-error,
.support-admin-reply-message.is-error {
  color: #e06c75;
}

.support-ticket-modal {
  position: relative;
  width: min(100%, 38rem);
  max-height: min(92vh, 52rem);
  overflow: auto;
  margin: 1.5rem auto;
}

.support-ticket-modal__close {
  position: absolute;
  top: 0.65rem;
  right: 0.75rem;
  border: 0;
  background: transparent;
  color: #a8a8a8;
  font-size: 1.6rem;
  line-height: 1;
  cursor: pointer;
}

.support-ticket-modal-form label {
  display: grid;
  gap: 0.3rem;
  margin-bottom: 0.75rem;
}

.support-ticket-modal-form input,
.support-ticket-modal-form textarea,
.support-ticket-modal-form select {
  width: 100%;
  max-width: 100%;
  box-sizing: border-box;
}

.support-ticket-modal-form select {
  appearance: none;
  background-color: rgba(255, 255, 255, 0.05);
  color: inherit;
  border: 1px solid rgba(255, 255, 255, 0.18);
  border-radius: 0.4rem;
  padding: 0.55rem 2rem 0.55rem 0.7rem;
  font: inherit;
  background-image: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 20 20' fill='%23d9b45c'%3E%3Cpath fill-rule='evenodd' d='M5.23 7.21a.75.75 0 011.06.02L10 11.19l3.71-3.96a.75.75 0 111.08 1.04l-4.25 4.53a.75.75 0 01-1.08 0L5.21 8.27a.75.75 0 01.02-1.06z' clip-rule='evenodd'/%3E%3C/svg%3E");
  background-repeat: no-repeat;
  background-position: right 0.6rem center;
  background-size: 1rem;
}

.support-ticket-modal-form select option {
  background-color: #1a1a1a;
  color: #fff;
}

.support-ticket-modal__message {
  margin-top: 0.35rem;
  padding-top: 0.75rem;
  border-top: 1px solid rgba(255, 255, 255, 0.08);
}

#support-open-ticket-btn:disabled {
  opacity: 0.55;
  cursor: not-allowed;
}

.support-rating {
  margin-top: 1rem;
  padding: 1rem 0.85rem;
  border-top: 1px solid rgba(255, 255, 255, 0.08);
  text-align: center;
}

.support-rating__prompt {
  margin: 0 0 0.75rem;
  font-size: 0.95rem;
  color: #d6d6d6;
}

.support-rating__actions {
  display: flex;
  justify-content: center;
  gap: 0.85rem;
}

.support-rating__btn {
  width: 3.25rem;
  height: 3.25rem;
  border-radius: 999px;
  border: 1px solid rgba(255, 255, 255, 0.16);
  background: rgba(18, 18, 20, 0.9);
  color: #c8c8c8;
  font-size: 1.45rem;
  cursor: pointer;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  transition: border-color 0.15s ease, color 0.15s ease, transform 0.15s ease, background 0.15s ease;
}

.support-rating__btn:hover {
  transform: translateY(-1px);
}

.support-rating__btn--good:hover,
.support-rating__btn--good.is-selected {
  color: #5ad67a;
  border-color: rgba(90, 214, 122, 0.55);
  background: rgba(90, 214, 122, 0.12);
}

.support-rating__btn--bad:hover,
.support-rating__btn--bad.is-selected {
  color: #e06c75;
  border-color: rgba(224, 108, 117, 0.55);
  background: rgba(224, 108, 117, 0.12);
}

.support-rating__thanks {
  margin: 0.35rem 0 0;
  font-size: 0.9rem;
  color: #b8b8b8;
}

.support-rating-badge {
  display: inline-flex;
  align-items: center;
  gap: 0.3rem;
  margin-left: 0.35rem;
}

.support-rating-badge--good {
  color: #5ad67a;
}

.support-rating-badge--bad {
  color: #e06c75;
}

.owner-role-perm-support-topics {
  margin-top: 0.55rem;
  padding: 0.55rem 0.65rem;
  border-radius: 8px;
  border: 1px solid rgba(255, 255, 255, 0.08);
  background: rgba(0, 0, 0, 0.22);
}

.owner-role-perm-support-topics__summary {
  margin: 0.15rem 0 0;
}

.owner-role-perm-support-topics__checks {
  display: flex;
  flex-wrap: wrap;
  gap: 0.35rem 0.85rem;
  margin-top: 0.45rem;
}

.owner-role-perm-support-topics .owner-check {
  display: inline-flex;
  align-items: center;
  gap: 0.35rem;
  font-size: 0.82rem;
  color: #cfcfcf;
}

.support-checklist {
  margin: 0.35rem 0 0.85rem;
  padding-left: 1.1rem;
  color: #9a9a9a;
  font-size: 0.86rem;
  line-height: 1.45;
}

.support-admin-layout {
  display: grid;
  grid-template-columns: minmax(0, 0.95fr) minmax(0, 1.05fr);
  gap: 0.85rem;
  align-items: start;
  margin-top: 0.65rem;
}

body.owner-admin-page .support-tickets-admin-filters.cta-row {
  display: flex !important;
  flex-direction: row !important;
  flex-wrap: wrap;
  align-items: flex-end;
  gap: 0.85rem 1.1rem !important;
  margin-top: 0.85rem;
}

body.owner-admin-page .support-tickets-admin-filters > label {
  display: flex;
  flex-direction: column;
  gap: 0.35rem;
  min-width: 9.5rem;
  margin: 0;
}

body.owner-admin-page .owner-player-track-bar {
  gap: 0.65rem 0.85rem !important;
}

.support-tickets-admin-list {
  max-height: 32rem;
  overflow: auto;
  -webkit-overflow-scrolling: touch;
  min-height: 4rem;
}

body.owner-admin-page .support-admin-message {
  min-height: 1.25rem;
  margin: 0.45rem 0 0.25rem;
}

.support-admin-ticket-btn {
  width: 100%;
  display: grid;
  gap: 0.2rem;
  text-align: left;
  padding: 0.65rem 0.7rem;
  border-radius: 10px;
  border: 1px solid rgba(255, 255, 255, 0.1);
  background: rgba(12, 12, 14, 0.72);
  color: inherit;
  font: inherit;
  cursor: pointer;
  box-sizing: border-box;
  min-height: 3rem;
}

.support-admin-ticket-btn.is-active,
.support-admin-ticket-btn:hover {
  border-color: rgba(168, 180, 196, 0.4);
}

.owner-nav-badge {
  margin-left: 0.35rem;
  display: inline-grid;
  place-items: center;
  min-width: 1.25rem;
  height: 1.25rem;
  padding: 0 0.3rem;
  border-radius: 999px;
  background: #3a3a3e;
  color: #f0f0f0;
  font-size: 0.68rem;
  font-weight: 700;
}

/* Tablet: wrap categories, stack ticket columns */
@media (max-width: 980px) {
  .support-page .support-cat-grid {
    grid-template-columns: repeat(auto-fill, minmax(9.5rem, 1fr));
    gap: 0.9rem !important;
    row-gap: 0.9rem !important;
    column-gap: 0.9rem !important;
  }

  .support-layout,
  .support-admin-layout {
    grid-template-columns: 1fr;
  }
}

/* Phone: 2-up categories, comfortable tap targets */
@media (max-width: 640px) {
  .support-page .support-cat-grid {
    grid-template-columns: repeat(2, minmax(0, 1fr));
    gap: 0.8rem !important;
    row-gap: 0.8rem !important;
    column-gap: 0.8rem !important;
  }

  .support-cat-card {
    min-height: 3.75rem;
    padding: 0.75rem 0.8rem;
    font-size: 0.82rem;
  }

  .support-page .panel.rules-section {
    padding-left: 1rem;
    padding-right: 1rem;
  }

  .support-ticket-list,
  .support-thread-messages,
  .support-tickets-admin-list {
    max-height: 18rem;
  }

  .support-create-form textarea,
  .support-reply-form textarea {
    min-height: 7.5rem;
  }
}

body.owner-admin-page #support-tickets-admin-claim-row {
  margin: 0.35rem 0 0.55rem;
  align-items: center;
}

body.owner-admin-page #support-tickets-claim-label {
  flex: 1 1 12rem;
}

body.owner-admin-page .support-ratings-board__head {
  display: flex;
  flex-wrap: wrap;
  align-items: baseline;
  justify-content: space-between;
  gap: 0.35rem 1rem;
  margin-bottom: 0.75rem;
}

body.owner-admin-page .support-ratings-board__head h4 {
  margin: 0;
  font-size: 0.98rem;
  color: #d8dce2;
}

body.owner-admin-page .support-ratings-board__head h4 i {
  margin-right: 0.4rem;
  color: #a8b0bc;
}

body.owner-admin-page .support-ratings-board__cols {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 0.85rem;
}

body.owner-admin-page .support-ratings-board__col {
  min-width: 0;
  padding: 0.7rem 0.75rem;
  border-radius: 8px;
  border: 1px solid rgba(255, 255, 255, 0.07);
  background: rgba(0, 0, 0, 0.18);
}

body.owner-admin-page .support-ratings-board__col--good {
  border-color: rgba(80, 180, 120, 0.28);
}

body.owner-admin-page .support-ratings-board__col--bad {
  border-color: rgba(224, 108, 117, 0.28);
}

body.owner-admin-page .support-ratings-board__col h5 {
  margin: 0 0 0.55rem;
  font-size: 0.86rem;
  color: #c8cdd4;
}

body.owner-admin-page .support-ratings-board__col--good h5 {
  color: #8fd4a8;
}

body.owner-admin-page .support-ratings-board__col--bad h5 {
  color: #e6a0a6;
}

body.owner-admin-page .support-ratings-board__list {
  list-style: none;
  margin: 0;
  padding: 0;
  display: grid;
  gap: 0.4rem;
}

body.owner-admin-page .support-ratings-board__row {
  display: grid;
  grid-template-columns: 1.4rem minmax(0, 1fr) auto;
  gap: 0.45rem 0.55rem;
  align-items: start;
  padding: 0.35rem 0;
  border-bottom: 1px solid rgba(255, 255, 255, 0.05);
}

body.owner-admin-page .support-ratings-board__row:last-child {
  border-bottom: 0;
}

body.owner-admin-page .support-ratings-board__rank {
  color: #8a9098;
  font-size: 0.8rem;
  line-height: 1.4;
}

body.owner-admin-page .support-ratings-board__who {
  display: grid;
  gap: 0.1rem;
  min-width: 0;
}

body.owner-admin-page .support-ratings-board__who strong {
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
  color: #e8e8e8;
  font-size: 0.9rem;
}

body.owner-admin-page .support-ratings-board__score {
  text-align: right;
  display: grid;
  gap: 0.05rem;
}

body.owner-admin-page .support-ratings-board__score strong {
  font-size: 1rem;
  color: #f0f0f0;
}

body.owner-admin-page .support-ratings-board__empty,
body.owner-admin-page .support-ratings-board__note {
  margin: 0.65rem 0 0;
}

@media (max-width: 860px) {
  body.owner-admin-page .support-ratings-board__cols {
    grid-template-columns: 1fr;
  }
}

/* Narrow phones: single column categories */
@media (max-width: 420px) {
  .support-page .support-cat-grid {
    grid-template-columns: 1fr;
    gap: 0.65rem;
  }

  .support-cat-card {
    flex-direction: row;
    align-items: center;
    min-height: 3.1rem;
    gap: 0.65rem;
  }
}